Day 1 - Effective performance management Defining performance management HR processes which facilitate performance management Organisational objectives team and individual performance and continuous organisational and individual improvement and development The benefits of developing an LTD organisation Defining an effective performance appraisal Day 2 - Performance management tools Examining how to give and receive feedback Gathering reporting and using 360 degree feedback Creating a performance balanced scorecard Coaching for performance Managing stress Day 3 - Conducting an effective performance appraisal Clarifying the purpose of a performance appraisal Preparing for managing and following up performance appraisal meeting Developing key performance indicators and SMART objectives Personal development plans (PDP) and continuous professional development CPD) Day 4 - Managing poor performance Developing a positive manager / subordinate relationship Identifying poor performance and reasons behind it Dealing with poor performance Managing conflict Using the organisation’s discipline policy Day 5 - Benchmarking your organisation's performance The value of benchmarking against other organisations How to benchmark Acting to bring about positive change Evaluation of your organisation using the SWOT and PESTLE models