CONTENIDOS
1. INTRODUCTIONS
- Listening and pronunciation: Alphabet; spelling names; word stress.
- Language focus and practise: Verb to Be.
- Personal job life: Questions and answers; names, jobs and countries.
- Speaking practice: Introductions
2. THE CHECK-IN
- Listening and pronunciation: Rooms bookings by e-mail; confirmation letters.
- Language focus and practise: Days, months, dates.
- Personal job life: Confirmation letter; check-in dialogue.
- Speaking practice: Dealing with changes in bookings.
3. THE HOTEL BEDROOM
- Listening and pronunciation: Bedroom objects in standard and luxury rooms.
- Language focus and practise: There is/are in questions, affirmatives and negatives.
- Personal job life: Describing a standard and luxury hotel bedroom.
- Speaking practice: Describing differences in hotel bedrooms.
4. BATHROOM & PORTER
- Listening and pronunciation: Range of bathroom objects.
- Language focus and practise: Prepositions of place.
- Personal job life: Describing a hotel bathroom.
- Speaking practice: Dialogue between porter and guests.
5. SERVICES IN THE HOTEL
- Listening and pronunciation: Vocabulary of hotel services.
- Language focus and practise: Time; can, have, do/does are in questions, affirmatives and negatives.
- Personal job life: Questions and answers: services in the hotel.
- Speaking practice: Giving opening and closing times of hotel services.
6. LOCATION OF FACILITIES
- Listening and pronunciation: Understanding requests for directions.
- Language focus and practise: To be, can, look; verbs of directions; prepositions of place.
- Personal job life: Giving directions inside and outside the hotel.
- Speaking practice: Explaining where services are.
7. ROOM SERVICES
- Listening and pronunciation: taking room service orders.
- Language focus and practise: Checking food orders; apologising and giving reasons.
- Personal job life: Dealing with room services in the hotel.
- Speaking practice: Taking, checking and correcting room service orders.
8. PROBLEMS & SOLUTIONS
- Listening and pronunciation: Understanding guests’ problems during their stay.
- Language focus and practise: Future tense.
- Personal job life: Dealing with problems and solutions in the hotel.
- Speaking practice: Understanding guests’ problems during their stay and offering solutions.
9. TAKING BAR ORDER
- Listening and pronunciation: Taking orders for drinks.
- Language focus and practise: Welcoming; offering choices of drinks.
- Personal job life: Building conversations in the hotel bar.
- Speaking practice: Taking bar orders; dealing with different types of payment.
10. IN THE RESTAURANT (I)
- Listening and pronunciation: Welcoming guests.
- Language focus and practise: Greeting and seating guests.
- Personal job life: Describing and recommending dishes in the restaurant.
- Speaking practice: Taking orders; recommending and explaining dishes.

11. IN THE RESTAURANT (II)
- Listening and pronunciation: Dealing with orders for desserts, cheeses and coffee.
- Language focus and practise: First conditional; asking about the meal.
- Personal job life: Describing popular desserts in the restaurant.
- Speaking practice: Describing desserts; taking orders.
12. PLACES TO VISIT
- Listening and pronunciation: Understanding requests for places to visit.
- Language focus and practise: Verbs including modals, for recommending places to visit.
- Personal job life: Describing and recommending places to visit in the region.
- Speaking practice: Making suggestions about places to visit.
13. ENQUIRIES
- Listening and pronunciation: Understanding information on room rates.
- Language focus and practise: Writing letters about room rates.
- Personal job life: Answering enquiry letters about rooms and conference facilities.
- Speaking practice: Exchange of information on room rates and conference facilities.
14. USING THE PHONE
- Listening and pronunciation: Responding to phone bookings.
- Language focus and practise: Dealing with booking problems, apologising, offering alternatives.
- Personal job life: Beginning and ending phone conversations.
- Speaking practice: Dealing with phone bookings and problems, apologising and offering alternatives.
15. THE CHECK OUT
- Listening and pronunciation: Understanding hotel bills in general and specific items on the bill.
- Language focus and practise: Present perfect and past simple.
- Personal job life: Questions and answers: the hotel bill.
- Speaking practice: Presenting the hotel bill, methods of payment.

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Audiciones que refuerzan el aprendizaje a lo largo del contenido del libro.