Topic Outline

Provided is the topic outline for the Citrix XenApp and XenDesktop Help Desk Support course:

 Supporting XenApp and XenDesktop as a Help Desk Representative

§ XenApp and XenDesktop 7.x Architecture

§ XenApp and XenDesktop 7.x Infrastructure

§ Overview of the Help Desk

 Configuring Citrix Receiver and Using Citrix StoreFront

§ Authentication to a XenApp or XenDesktop Environment

§ Understanding Citrix Receiver

§ Navigating Receiver

§ Troubleshooting Receiver Issues

 Researching Issues with Citrix Studio

§ Delegated Administration

§ Working with Machine Catalogs

§ Working with Delivery Groups

§ Understanding Citrix Policies

§ Understanding End-User Profiles

§ Troubleshooting Policies

 Printing in a XenApp and XenDesktop Environment

§ Printing Concepts

§ Architecture

§ Default Printing Behavior

§ Printer Provisioning

§ Citrix Universal Print Driver and Server

§ Troubleshooting Printing Issues

 Resolving Issues Using Citrix

§ Citrix Director

§ Viewing User Details

§ Interacting with the End User

§ Resolving End-User Issues

§ Monitoring with the Director Dashboard

§ Troubleshooting Director Issues