If you have tried to apply for jobs in Hotels, you will see that most hotels require their receptionists to have knowledge of a Hotel computer programme, known as Opera PMS.

This 5-day intensive course is a shorter version of our leading Hotel Receptionist 4-week course. Based on the Opera Property Management System (Opera PMS V5) all relevant theory and techniques are taught to ensure the student gains the required skills to work in international hotels.

Applicants for Hotel Receptionist positions are generally required to have experience with Opera Property Management System (PMS). There are no restrictions for attendance, however, we generally recommend this course for applicants with some previous Hotel Receptionist experience.

This shorter “fast track” course is ideal for those individuals who have little time to study and wish to refine their existing skills and learn the Opera PMS. This is inclusive of graduates/postgraduates who have completed Hospitality degrees/further qualifications and are looking to refine their CVs.

Our experienced trainers introduce the students to the theory of standard procedures and follow by giving them an overview of the Opera PMS programme. With exclusive access to a laptop for the duration of the course, students learn to implement and practice their newly gained knowledge.

During the 20 hour training, our dedicated trainers provide assistance by offering advice on the best interview techniques used in the industry.

• Understanding the role of a Hotel Receptionist
• Checking Availability & Quoting Rates
• Analysing Occupancy via the Rate Grid
• Reservation Procedures
• Booking via Telephone and Face to Face
• Updating Special Requests and Preferences
• Room Allocations
• Check-In Procedures
• Billing & Payments
• Check-Out Procedures
• Traces
• Routings
• Adjustments
• Rebates
• Use of Hotel Terminology