Learning Objectives: Introduce participants to the banking operations of ATM cards and credit cards. Introduce participants to the importance of POS and credit card related complaints and remedies. Introduce participants to the concept of ATM cards and credit cards. Introduce participants to the benefits of using ATM cards and credit cards. Introduce participants to the role of credit cards in electronic commerce and legal realities. To develop skills to deal with forms of attack on credit cards and security systems available to them. Enable participants to deal with complaints relating to ATM cards and credit cards efficiently and effectively.