Contenido:

Arrivals
Cultural differences in greetings.
A place to stay
Welcoming guests.
Tourist information services
Assessing customer types.
Holiday rep
Have you got the right attitude?
Eating out
What do you say?
Rural tourism
Encouraging customers to be sensitive to the environment.
Attractions and events
Different cultures, different responses.
On tour
Personal appearance.
Hotel entertainment
Customers of all ages.
Specialized tourism
Cross-cultural misunderstandings.
Business travel
Cultural awareness.
Checking out.
Quality standards.
Contenido del CD:
2 CD:
- 1 CD con audiciones del libro.
- 1 CD con el solucionario de los ejercicios.

Contenido del material:
- Libro del alumno (lecciones, ejercicios, transcripciones y CD con audiciones).
2 CD (1 CD con audiciones del libro y 1 CD con el solucionario de los ejercicios).