Contenido:

Working life
Working with words: describing work rewarding.
Business communication skills: Socializing. Introductions.
Practically speaking: How to express interest.
Language at work: present simple review.
Case study: Speed networking.
Projects
Working with words: projects ahead of schedule.
Business communication skills: Meetings. Updating and delegating tasks.
Practically speaking: How to start and end phone calls.
Language at work: present simple and continuous.
Case study: planning a launch party.
Leisure time
Working with words: work-life balance, take time off.
Business communication skills: Exchanging information. Talking about leisure.
Practically speaking: How to end a conversation.
Language at work: past simple and present perfect.
Case study: corridor conversations.
Services and systems
Working with words: service convenient, user-friendly
Business communication skills: Presenting. Explaining how something works
Practically speaking: how to introduce information
Language at work: comparative forms
Case study: improving systems
Customers
Working with words: customer service. Expectations.
Business communication skills: exchanging information. Getting information.
Practically speaking: starting a conversation on the phone.
Language at work: present simple and continuous for future use.
Case study: managing customer feedback.
Guests and visitors
Working with words: business travel.
Business communication skills: Socializing. Welcoming visitors.
Practically speaking: how to make and respond to offers.
Language at work: obligation, necessity and prohibition.
Case study: solving an intercultural problem.
Security
Working with words: security at work.
Business communication skills: Presenting. Explaining and asking about changes.
Practically speaking: How to introduce and respond to news.
Language at work: present perfect simple and continuous.
Case study: improving data security.
Working together
Working with words: teamwork and partnerships.
Business communication skills: Meetings. Presenting and discussing plans.
Practically speaking: how to encourage people.
Language at work: talking about the future.
Case study: creating a plan for effective teamwork.
Logistics
Working with words: Logistics and supply chains.
Business communication skills: Exchanging information. Placing and handling orders.
Practically speaking: how to leave a voicemail message.
Language at work: reported speech.
Case study: solving a logistic problem.
Facilities
Working with words: describing a place of work.
Business communication skills: meetings. Making suggestions and recommendations.
Practically speaking: How to link ideas.
Language at work: nouns and quantifiers.
Case study: organizing a cause marketing event.
Decisions
Working with words: decision-making put forward an idea.
Business communication skills: meetings. Participating in a discussion.
Practically speaking: how to be persuasive.
Language at work: first and second conditionals.
Case study: the decision game.
Innovation
Working with words: innovation and new ideas.
Business communication skills: presenting. Giving a formal presentation.
Practically speaking: how to respond to difficult questions.
Language at work: Superlative forms.
Case study: presenting innovative products.
Breakdown
Working with words: breakdowns and faults.
Business communication skills: Exchanging information. Discussing problems.
Practically speaking: How to check someone understands.
Language at work: advice and recommendation.
Case study: managing a breakdown in service.
Processes
Working with words: processes, basic procedure.
Business communication skills: socializing. Planning future contact.
Practically speaking: how to get someone’s attention.
Language at work: passive forms.
Case study: introducing new processes.
Performance
Working with words: personal qualities.
Business communication skills: meetings. Appraising performance and setting objectives.
Practically speaking: how to give feedback.
Language at work: past continuous and past perfect.
Case study: giving a successful presentation.
Success
Working with words: fact-finding and achievement.
Business communication skills: meetings. Reporting back.
Practically speaking: how to generalize.
Language at work: contrasting language.
Case study: Acting on research.

Contenido del Cd:
1 CD con audiciones del libro y workbook interactivo