The “Creative Problem Solving: Implementing Design Thinking” program’s content will be structured in the following way:

The first day lays a theoretical foundation of design thinking and how it differs from traditional problem solving approaches. On day 2, the spotlight is on ideation, offering proven tools to stimulate creativity and customer centric concepts, and their subsequent prototyping and testing. The final day focuses on strategic implementation and best practices to ensure participants can transfer their learning to their unique professional contexts.

• The Basics of Design Thinking
  Learn how to establish strategic priorities and implement them through problem identification and prioritization.
• Need Finding and Opportunity Generation
  Develop a deep customer understanding by detecting latent needs and reframing the original challenge.
• Ideation
  Discover the various phases of ideation, including idea generation and selection.
• Solution Validation
  Concept development and learning through experimentation and prototyping.
• Design-Thinking Applications
  Apply key learnings to business model design, service redesign, and strategic problem resolution and implementation.