Learning Objectives: Practice the key communication skills and techniques, which are essential for performing their duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization. Achieve results in your communications with others. Build collaborative relationships that emphasize trust and respect. Communicate effectively using simple, concise and direct language. Enhance your active listening skills to anticipate and avoid common misunderstandings. Foster cross-cultural understanding in your workplace. Eliminate the roadblocks that undermine your ability to communicate effectively.

Requisitos: " Executives or Personal Assistants to Senior Management. Individuals with office management experience. Personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, secretariat, marketing, sales, training and administration. "