Contenidos:

BOOK I
Meet our staff
Welcome!
Hotel amenities
Family- friendly lodging
Valet Service
The guest room
Checking in
Meet the restaurant staff
Taking a reservation
Breakfast service
At the bar
Meet the kitchen staff
Utensils
Food service equipment
Food preparation
Glossary

BOOK II
Making a room reservation
Loyalty programs
Confirming a reservation
Housekeeping
Concierge
Airport Transfers
Evacuation
Checking out
Greeting and seating guests
Explaining the menu
Taking an order
Room service
Banquets
Food storage
Ordering food supplies
Glossary

BOOK III
Special functions
Business travellers
Responding to requests
Reservation problems
Broken!
Responding to complaints
Hotel safety
Money matters
Making suggestions
Problems in the dining room
How will you pay?
Working together
Kitchen safety and sanitation
Writing a résumé
Job interviews
Glossary

Contenidos del CD:
· CD con audiciones que refuerzan el aprendizaje de los contenidos.

Contenido del material:
· Libro del alumno.
· Libro del profesor.
· CD con audiciones que refuerzan el aprendizaje de los contenidos.