BOOK I

Meet our staff

Welcome!

Hotel amenities

Family- friendly lodging

Valet Service

The guest room

Checking in

Meet the restaurant staff

Taking a reservation

Breakfast service

At the bar

Meet the kitchen staff

Utensils

Food service equipment

Food preparation

Glossary

BOOK II

Making a room reservation

Loyalty programs

Confirming a reservation

Housekeeping

Concierge

Airport Transfers

Evacuation

Checking out

Greeting and seating guests

Explaining the menu

Taking an order

Room service

Banquets

Food storage

Ordering food supplies

Glossary

BOOK III

Special functions

Business travellers

Responding to requests

Reservation problems

Broken!

Responding to complaints

Hotel safety

Money matters

Making suggestions

Problems in the dining room

How will you pay?

Working together

Kitchen safety and sanitation

Writing a résumé

Job interviews

Glossary

Contenidos del CD:

CD con audiciones que refuerzan el aprendizaje de los contenidos.

Contenido del material:

Libro del alumno.
Libro del profesor.
CD con audiciones que refuerzan el aprendizaje de los contenidos.